GERMAN PARTS is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon returning your order.
RETURNS & CANCELLATIONS
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Include the order ID in the box
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All returns must be delivered to us within 28 days from the date of delivery.
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All clearance items are exempt from returns for businesses and consumers outside of their 14 day 'cooling off period'.
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All items must be sent back to us in their original condition failing to do so means the return will not be accepted.
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Please note that we charge a restocking fee of 20% and the original delivery charge for returns for businesses and for consumers outside of their 14 day 'cooling off period’
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The original delivery charge will not be refunded for businesses or consumers.
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Any return which has exceeded 28 days will not be accepted, if the product is sent regardless of this information the customer must then arrange collection from our store within 7 days if they would like to receive their item back.
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All clearance items are exempt from returns; you are purchasing the product with the understanding it cannot be returned.
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All orders placed during a sale are only valid for exchange not return no refund will be given for sale items
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Any pre-orders cancelled are subject to a 20% cancellation fee
REFUNDS
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It may take upto 10 working days from the time of arrival for the return to be refunded.
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All cancelled orders are subject to transaction fees, we do not refund this fee, this fee may vary depending on the value of the transaction
WARRANTY
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If the goods have been damaged while in the customer’s possession or by the repairing garage this will void any warranty and we would not accept the return
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We do not cover labour charges, if we have supplied something incorrectly or your order has been damaged in transit we offer and full refund or replacement
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Our headlight warranty covers the following - led bulb failure, control module failure, internal electronic failure we do not cover mechanical damages or accidental damages i.e damages caused by the customer or other parties
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Headlights fitted by a third party garage are responsible for inspecting the unit pre installation and afterwards, we do not cover their work
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All headlights must be installed and fitted by an approved garage using the correct software, failure to do this will result in a voided warranty
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All warranty claims are subject to inspection if started longer than 30 days from after receiving the goods
Returns address:
GERMAN PARTS
CHASE FARM
VICARAGE LANE WEST
NORTH WEALD
ESSEX
CM166AL